Thank you and looking forward hearing from you! If you'd like, you could mention Complaints board and ask for the Reviews agent to further handle it. If you could copy and paste this post into there with your contact details, we'll have someone reach out to you. No worries, you don't have to login, just scroll down until you see the support form. If you could go to our website and click on Support in the top right. I do want to make sure that the phone number you called gets reported as scam, and next to that, I would like to have someone reach out to you from our customer support team. It looks like you were talking to someone pretending to be our company, it's unfortunately something that does happen more often. I'm sorry to hear that you did go through all that, as it does seem that you weren't talking to one of our customer service reps, as we don't have phone support at the moment. Hi Jack! Thanks for reporting this to us. ![]() Can anyone help with my immediate problem & with your poor customer service. I don't understand how the terms of a 5 yr+ contract can be retroactively changed. ago that covered two devices and apparently the terms have since changed. I don't understand why I had a contract from over 5 yrs. I kept being told I could only cover one device. ![]() After it was re-built, I was unable to reload Malwarebytes. Due to a hardware problem, I had to rebuild the laptiop. I tried to explain that my warrenty was over five years old and during that period, it covered my two computers, laptop & desktop. When I asked if he understood what lifetime meant, he said it meant five years. He told me that a "lifetime license" only lasted 5 yrs. He had a heavy accent & told me I was wasting his time. I called the customer help line twice on 5-28-19, around 5:15 PM EDT, and the customer service rep hung up on me each time.
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June 2023
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